RETURNS & REFUNDS

Return Policy for The Darling Drip Apron & Tea Company

 

At The Darling Drip, we strive to provide you with the highest quality aprons and teas. We understand that sometimes a return may be necessary. To ensure a smooth and hassle-free return process, we have established the following return policy:

 

1. Eligibility:

   - Returns are accepted within 30 days of the original purchase date.

   - Only products purchased directly from The Darling Drip are eligible for return.

 

2. Conditions for Return:

   - The product must be unused, in its original packaging, and in the same condition as when it was received.

   - Any accompanying tags, labels, or accessories should be intact and undamaged.

   - Tea products must be unopened and in their original sealed packaging for hygiene purposes.

 

3. Return Process:

   - To initiate a return, please contact our customer support team via email or phone, providing your order details and the reason for the return.

   - Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.

   - Once you receive the RMA, securely package the item(s) you wish to return, including all original packaging materials and a copy of the original receipt or proof of purchase.

   - Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure successful delivery.

   - Upon receiving the returned item(s), we will inspect them to ensure they meet the return eligibility criteria.

   - If the return is approved, we will process your refund or provide an exchange as per your preference.

 

4. Refund or Exchange:

   - For eligible returns, we offer a refund of the purchase price, minus any applicable shipping charges, to the original payment method used for the purchase.

   - If you prefer an exchange, we will gladly assist you in selecting a suitable replacement item of equal value, subject to availability.

   - In case of a manufacturing defect or an error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping expenses.

 

5. Non-Returnable Items:

   - Due to hygiene and safety reasons, tea products that have been opened or used cannot be returned.

   - Customized or personalized aprons are also non-returnable, except in the case of manufacturing defects or errors.

 

We value your satisfaction and will do our best to address any concerns you may have. Should you have any further questions or require assistance, please don't hesitate to reach out to our friendly customer support team.